On-call number

Hotline - Hotline Management - Maintenance - Hotline - On-call service

Scheduling that automatically transfers emergency calls
to your on-call staff

A single secure number
No installation
No dropped calls
They trust us
  • Afnil
  • Air-caraibes
  • Frenchbee
  • CAF
  • Dalkia
  • Eiffage
  • Elengy
  • Fichet
  • Honeywell
  • Iso
  • Keolis
  • LVMH
  • Ratp
  • Saffron
  • TBWA-corpo
  • Urssaf
  • Vinci
  • Zodiac
  • adapei
  • eurovia
  • loreal
  • nexity
  • spring

Examples of on-call numbers

Many professions manage on-call services in order to be reachable 24 hours a day and to be able to respond to emergency situations, alert calls, assistance or immediate repairs.

Hotline call-out

24-hour hotline

The on-call number of a telephone hotline must be able to be redirected to an entire on-call team.
With teleworking, Planitel makes it possible to program an automatic call forwarding system  to the mobiles of on-call staff at different locations.

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Hotline

0800 Helplines

Telephone scheduling allows companies to automatically transfer calls to individual volunteers. Thanks to the balancing and scheduling function, on-call calls can be received regardless of the number of respondants.

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On-call duty

On-call duty

With the call forwarding schedule, the on-call number for nurses or doctors can be planned months in advance.
The call forwarding is done automatically to the person on call according to the planned on-call schedule.

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Town Halls

Depandability of elected representatives

The continuity of the town hall's services requires, for the prefecture as well as for the citizens, a single on-call number that can be reached in the evening and at weekends.
Planitel simplifies the management of the Town Hall on-call number by programming call forwarding.

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alerts

Alert number management

Certain major events must be able to be reported to a single on-call number.
Call security is fully guaranteed with multi-operator backup solutions, with allcascading and scheduling solutions.

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customer support

Developed by the operator Ab Plus, Planitel is the result of 25 years of experience in Telecom. Beyond the planning of the on-call number to landlines and mobiles, Planitel allows to secure at a high level all incoming calls to the on-call number.

Overflow on backup, cascade calls, call distribution mode, personalised scenarios in case of no answer, Planitel is a complete and secure solution to answer all on-call calls.

The on-call schedule allows the automation of call redirection and the access to the telephone schedule via the Internet allows the modification of theon-call reception from anywhere in real time.

The call forwarding schedule is equally suitable for a 24-hour emergency number with a very low number of calls as for a call centre with a high number of calls and a large number of teleworkers.

A single number, such as a company switchboard, such as customer support, can now be received on the mobiles of the people on call at home. With call cascading, call balancing and call forwarding, Planitel is a simple and effective way to improve customer care.