Urgent mail alert

How do I alert an on-call team when an urgent e-mail is received?

When an urgent e-mail is sent by a physical person or by an automated system, it may require a rapid response from the decision-making or intervention teams.

However, with conventional messaging systems, there's no guarantee that the arrival of an e-mail will be noticed, especially outside working hours.

It is therefore crucial to set up a system that only alerts on-call personnel during their duty hours, so as not to disturb other team members.

SMS alert management

Plan who will be on-call for the e-mail

The Planitel solution enables efficient on-call scheduling.
In addition to automatically transferring calls to on-call personnel, Planitel can be used to program alerts when important e-mails are received.

This feature allows you to send alerts when an urgent e-mail arrives, only to people registered on the on-call schedule, thus avoiding disruption to other team members.

SMS reception planning

Select important e-mails to activate Mail Alert

With Planitel's e-mail alert, you can define criteria to select important e-mails that require an alert:

  • Specific address: Filter emails received on a dedicated emergency address.
  • Mail subject: Only take into account mails with a specific keyword in the subject.
  • Message content: Detect the presence of a specific code, word or phrase in the email text.
Alert transfer

What to do when an important e-mail arrives

Planitel lets you program several types of alerts to inform on-call personnel of the arrival of an important e-mail:

  • Immediate forwarding of the e-mail: The e-mail is forwarded directly to the people on call.
  • Automatic SMS dispatch: An SMS is generated to notify on-call personnel that an important e-mail has arrived.
  • Automatic call: A phone call is automatically triggered with a pre-recorded message.

This last type of alert is particularly effective, as the telephone rings until the person on call answers.
In addition, confirmation of receipt can be requested via a key, such as the star key.

SMS reception planning

Conclusion Mail Alert

The Planitel tool not only secures the receipt of important e-mails, but also reduces reaction times.

By scheduling on-call duty and programming appropriate alerts, Planitel ensures that the right people are informed quickly, guaranteeing effective and rapid intervention in the event of an emergency.