Call Forwarding

History of call transfer

In the early 1980s, France Telecom (now Orange) began offering the possibility of call forwarding by dialling a simple code on touch-tone telephones.

This function was possible thanks to the generalisation of multi-frequency, i.e. the progressive equipment of telephones with DTMF keys, in particular to replace all dial telephones.

With call forwarding, by typing a simple code *21* followed by the number to be forwarded to, all calls were redirected without the caller noticing.

This service was eagerly awaited, particularly by professionals, to avoid the negative image of a telephone on answerphone in the middle of the day.

Call transfer and hotline

Thanks to call transfer, many services have been developed.

In particular, telephone secretarial companies such as AGAPHONE began to offer to handle calls by simulating the secretarial work of small companies, lawyers and doctors for whom a full-time secretary was not necessary.

All you had to do was redirect your phone line with call forwarding whenever you were away and the duty phone company would take over all calls.

Automatic call transfer

Today, the needs have evolved as well as the tools to manage call redirection.

Call forwarding can not only be programmed in advance but also cascaded to different mobiles.

Simply redirect the call to a Planitel telephone schedule and all calls will arrive according to the time slots to the services and mobiles of the people on call in cascade according to different call distribution methods or even in simultaneous calls.

This allows calls to be transferred from an on-call number, a company switchboard or a call centre with different call reception sites.