Automatic call transfer
PLANITEL provides a simple and effective solution for securing call forwarding
in many sectors.
Automated call transfer
Some examples of sectors using our call transfer programming:
- HOTLINE technical and after-sales standby.
- Customer support number evenings and weekends.
- Telephone on-call duty in hospitals, clinics, nursing homes and HAD.
- Emergency numbers for town halls and communities.
- Association hotlines.
- Town hall meetings to reach elected representatives.
- Finally, all the services that are on standby with the management of an alert number in order to be put in contact with one or more people on call 24 hours a day.
Automatic call forwarding
PLANITEL telephone scheduling is chosen by our customers to secure the on-call number and to avoid :
- The on-call cell phone exchanged from hand to hand.
- The call forwarding manual of a single on-call number to be transferred at a specific time.
Technical risks (standard failure, mobile failure, battery failure...), human risks (absence, transfer error, forgetfulness...), as well as the increasingly stringent requirement to be present on the premises, made it necessary to find a reliable and secure automatic call forwarding solution.
Planning Call forwarding
PLANITEL meets all the security requirements of telephone on-call management. Planitel has been developed in line with our customers' requirements for several years.
More than just programming the transfer to mobiles, the telephone schedule ensures that everything is in place to respond toon-call calls:
- cascading calls
- acknowledgement of receipt of calls
- call distribution method
- SMS on-call or every time a call is made
- Full statistics
- etc ...